The statutory warranty claims (in particular rescission and mitigation) shall be waived where possible and replaced by a twelve-month guarantee from date of invoice. For contracts with consumers resident within the area of the European Union, subject to EU Consumer Rights Directive (Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights), the minimum warranty period of two years shall apply.
Dadadésir is to be notified in writing immediately but no later than twenty days from date of invoice of any complaints arising from defects and incomplete or incorrect delivery. If Dadadésir is not informed of claimed defects within the above periods, the product shall be deemed to have been subsequently approved by the customer.
The customer is to send defective products to Dadadésir at his own expense to establish whether said products are possibly covered by a guarantee. If the customer submits a justified complaint on time, he shall have the right to a replacement delivery free from defects. Dadadésir shall be liable to the same extent for replacement deliveries as for the original products. Should the relevant products no longer be available, Dadadésir reserves the right to reimburse the purchase price already paid instead of providing a replacement delivery.
Warranty claims shall not apply to products subjected to treatment, maintenance or care not in accordance with specifications. Slight differences in colour between products presented in the online-shop and the actual product are unavoidable for technical reasons and no objection can be raised in respect thereof.
Important: Please keep the invoice. No warranty claims can be asserted without proof of purchase.